Items will take around 5-10 working days to be crafted and shipped to you.
In rare occasions, this period may be a little longer due to uncontrollable by us circumstances.
Our courier agent is Interparcel. Once your order has been shipped you will receive an email with your tracking information.
We ship all our orders from our London inventory facilities. The estimated delivery time once your order ships is around 2-3 business day (UK) and 3-5 business days (International).
Santinni LTD is not liable for lost or delayed packages and incorrect shipping information provided by the customer. Once the item(s) are shipped, and in the care of the courier, please contact Interparcel's customer service on (+44) 0333 3000 700 or via email at firstname.lastname@example.org, for any additional information and questions in regards to the shipment.
Deliveries outside of the UK may be subject to additional duties and taxes. Any applicable Duties & Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges. Please note international customs duties, shipping costs and sales taxes are non-refundable.
If your item doesn’t fit or suit you we are happy to exchange or refund you, provided that the item is returned in its original condition and unworn, within 7 days of receipt. We do ask that you include proof of postage from the Post Office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
To be eligible for an exchange your item must be in an unused, same as it was received condition, with all labels attached. It must also be in the original packaging and postage is to be fully paid by the customer.
Please do bear in mind that, as standard, bespoke pieces are non-exchangeable.
NB: If your purchase was made using a discount code, or the item was purchased on sale, it is only eligible for exchange, not a refund.
If you wish to return or exchange an item, please email email@example.com adding RETURN and Order Number in the subject line (example RETURN#1465) and we will assist you in making the return as easy as possible.
Our email address is: firstname.lastname@example.org
To return your order, please mail it back to:
34 MORDEN HALL ROAD, SM4 5JF, LONDON, UNITED KINGDOM
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.