Delivered to
your door, with care
Every Santinni piece is dispatched from our London atelier and delivered via FedEx Express to over 50 countries worldwide. We ship on a fully Delivered Duty Paid (DDP) basis — meaning all applicable duties and taxes are settled before your order leaves us, so you will never face an unexpected charge upon delivery.
United Kingdom
We offer standard and express delivery across mainland UK, with options for Northern Ireland, the Scottish Highlands, the Channel Islands and the Isle of Man.
Delivery rates are calculated at checkout based on the weight of your order. As a UK-based brand, all prices displayed on our website include 20% VAT — no additional taxes apply to domestic orders.
International Delivery
We ship worldwide via FedEx Express. Delivery costs are calculated at checkout based on the volumetric weight of your order and your destination country. Estimated delivery timeframes are shown at checkout.
We ship on a Delivered Duty Paid (DDP) basis to all international destinations. This means that any import duties, customs charges and local taxes applicable to your order are either included in your checkout total or settled on your behalf — you will never receive a customs bill or unexpected charge when your order arrives.
Please see below for details on how duties and taxes are handled in your region.
Customs & Taxes
Transparent pricing,
wherever you are
We ensure that all duties, customs fees and local taxes are calculated accurately and settled in full at checkout — so your Santinni piece arrives without complication, regardless of where in the world you call home.
By region
All prices on our website are displayed inclusive of 20% UK VAT. No additional taxes or import duties apply to domestic orders. Your checkout total is the final price.
Prices are displayed fully inclusive of all applicable import duties. The price you see is the complete price — there are no additional charges at checkout or on delivery.
Prices across European countries are displayed fully inclusive of all applicable import duties and local VAT. There are no additional charges at checkout or on delivery.
Applicable import duties will be calculated and collected at checkout. Shipments under AUD/NZD 1,000 are not subject to taxes or duties.
For our Gulf customers, prices are displayed fully inclusive of all applicable import duties and local VAT. The price you see is the complete price — there are no additional charges at checkout or on delivery.
For all other international destinations, UK VAT is removed from your order total and any applicable import duties and local taxes will be calculated and displayed at checkout before you complete your purchase. As always, your order ships DDP — what you pay is what you pay, with no surprises on delivery.
Any import duties and taxes prepaid at checkout are non-refundable. These charges are collected on behalf of and remitted directly to your local customs authority at the time of import
You may, however, be able to recover these charges independently by contacting your local customs authority directly.
Any orders rejected by Customers upon delivery, or packages that were unable to be delivered due to erroneous information provided by the customer, will be returned to us. In such cases, since we will have to bear the original and return shipping fee, as well as any unrecoverable import charges levied by the customs authorities, the value of these will be deducted from the refund.Delivery Specifics
When placing your order, please ensure that all the details concerning the billing and shipping details are correct and in English, as we are unable to redirect packages once the courier has processed an order.
Please note that once an order is dispatched the delivery address cannot be changed.
Every order will require a signature of receipt and this signature will signify successful delivery and fulfilment. Our courier usually delivers from Monday to Friday during business hours. Once your item has been delivered and signed for, the responsibility of these goods passes to you.
Santinni is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.