Delivery and Returns
We ship our orders WORLDWIDE using DHL Express, the fastest and safest courier, for your peace of mind. Once your order has been shipped you will receive an email with your tracking information.
We ship all our orders from our London inventory facilities. The estimated delivery time once your order ships is around 1-2 business days (UK) and 2-3 business days (International).
Items will take around 4-7 working days to be crafted and shipped to you.
In rare occasions, this period may be a little longer due to uncontrollable by us circumstances.
Santinni LTD is not liable for lost or delayed packages and incorrect shipping information provided by the customer. Once the item(s) are shipped, and in the care of the courier, please contact DHL Express's customer service team on 0844 248 0844 (UK) or +44 01163 265750 (Whatsapp), for any additional information and questions in regards to the shipment.
Please note the average dimensions of the packaging we ship our pieces in is 45cm by 35cm by 15cm.
Duties and Customs Taxes:
Deliveries outside of the UK may be subject to additional duties and taxes. Any applicable Duties & Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges. Please note international customs duties, shipping costs and sales taxes are non-refundable.
Any orders rejected by Customers upon delivery will return to us. In such cases, since we will have to bear the original and return shipping fee, as well as customs charges, the value of these will be deducted from the refund.
If your item doesn’t fit or suit you we are happy to exchange or refund you, provided that the item is returned in its original condition and unworn, within 7 days of receipt. We do ask that you include proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
To be eligible for an exchange your item must be in an unused, same as it was received condition, with all labels attached. It must also be in the original packaging and postage is to be fully paid by the customer.
Please do bear in mind that, as standard, bespoke pieces are non-exchangeable.
NB: If your purchase was made using a discount code, or the item was purchased on sale, it is only eligible for exchange, not a refund.
Any duties and taxes we have to pay for an item that is being returned to us, will have to be paid for by the client, or will be deducted from the total refund.
If you wish to return or exchange an item, please email email@example.com adding RETURN and Order Number in the subject line (example RETURN#1465) and we will assist you in making the return as easy as possible.
Our email address is: firstname.lastname@example.org
To return your order, please mail it back to:
FALCON HOUSE, 19 DEER PARK ROAD, SW19 3UX, LONDON, UNITED KINGDOM
You will be responsible for paying for your own shipping costs and any incurred duties and taxes for returning your item. Shipping costs are non-refundable.