Returns & Exchanges
Dear customer, if your item does not fit or suit you we are happy to exchange or refund you, provided that the item is returned in its original condition, with all labels attached, within 7 days of receipt.
Returns:
To start a return, you can either use our returns portal below, or arrange your own courier. If you do not use our returns portal below, and opt to use your own courier for the return, we do ask that you email us proof of postage for your returned item (contact@santinni.com), as we cannot be held responsible for anything that gets lost or damaged in transit.
To be eligible for a return your item must be in an unused, same as it was received condition, with all labels attached, in the original packaging. It’s important to note that shipping costs are not covered by Santinni when sent back.
NB: If your purchase was made using a discount code*, or the item was purchased on sale, it is only eligible for an exchange, not a refund.
*Items purchased using a welcome voucher can be returned for a refund or exchanged!
Earring Returns:
We take the health and safety of our customers very seriously, therefore, please note that due to hygienic reasons we cannot accept the return of any of our earrings.
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If you wish to return an item, please use our returns portal below:
Any duties and taxes we have to pay for an item that is being returned to us, will have to be paid for by the client, or will be deducted from the total refund.
If you choose to use our returns portal, your return shipping costs will be deducted from your refund. Original shipping costs are non-refundable.
Exchanges:
To be eligible for an exchange your item must be in an unused, same as it was received condition, with all labels attached, in the original packaging.
To start an exchange, please email our customer support team, who are available 10:00-18:00 (UK) Monday-Friday at contact@santinni.com, adding EXCHANGE and ORDER NUMBER to the subject line (example EXCHANGE #2605), and tell us your exchange requirements. Our team will assist you in making this exchange as easy as possible.
Please do bear in mind that, as standard, bespoke pieces are non-exchangeable.